FAQ

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and ShopPay.

Please contact info@vellor-us.com within 24 hours of placing your order.

Yes, we offer free shipping within the United States.

Orders are processed within 1–2 business days. US delivery takes 1–5 business days, depending on destination.

Yes, all orders include a tracking number once shipped.

Returns are accepted within 14 days of delivery, provided items are unworn and in original packaging.

Returns are simple and hassle-free. You will receive a prepaid return label, and the shipping cost will be automatically deducted from your refund.

Yes, exchanges are possible if the requested size or color is in stock.

They fit true to size. If you are between sizes, we recommend sizing up.

We use only premium-grade leathers and suedes, selected for durability, comfort, and elegance.

No. Each pair is designed with a lightweight yet resilient sole for everyday comfort.

For leather: use a soft brush or damp cloth.
For suede: use a suede brush

Store them in the provided metal case when not in use to preserve condition.

Yes. Every pair is delivered in our signature metal case with lock protection.

Email us at info@vellor-us.com. Our Client Services team will be happy to assist you.